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Understanding Our Clinic Policies: A Guide to Your Pet's Care Journey

Welcome to our comprehensive guide on Clinic Policies at Gregory Vet Clinic. Here, we aim to provide you with a clear understanding of the procedures and expectations that ensure a smooth, efficient, and compassionate experience for every pet and their owner. 

We believe in transparency and communication, so we've outlined our policies to help prepare you for your pet's care journey with us. Whether you're coming in for a routine check-up or a more complex procedure, understanding these policies will help us work together to provide the best care possible for your furry family member.

Appointment Guidelines: Ensuring Quality Time for Every Pet

At Gregory Vet Clinic, we are dedicated to providing individualized care and attention to each of our patients, which is why we operate on an appointment-only basis. This policy helps us allocate the necessary time for both regular check-ups and scheduled surgical procedures, ensuring that every pet receives the care and thoroughness they deserve.

 

Our goal is to see every client on time and to ensure that your experience with us is as smooth and efficient as possible. Thank you for choosing Gregory Vet Clinic and for your cooperation in helping us provide the best care for your pet.

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Patient Arrival Guidelines: Safeguarding the Well-Being of All Our Guests

At Gregory Vet Clinic, the health and safety of every pet and person within our facility is our utmost priority. To ensure a safe and stress-free environment for all, we have established specific arrival policies for our patients. We require all vaccinations to be current for the animals in our care. This precaution helps prevent the spread of illnesses and protects both your pet and others visiting our clinic.

For the safety and security of all, we mandate that all dogs be kept on a leash and under control at all times within our waiting areas and exam rooms. Similarly, we require that all cats be brought into the clinic in an appropriate cat carrier or securely on a leash. These measures are in place to prevent escapes, reduce stress for our furry clients, and maintain a calm and welcoming atmosphere for everyone in the clinic.

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Payment Guidelines: Simplifying Your Visit with Transparent Policies

At Gregory Vet Clinic, our mission extends to making every aspect of your visit straightforward and stress-free, including the payment process. To ensure transparency and efficiency, we require that payment be made in full at the time services are rendered.

Accepted Forms of Payment:

For your convenience, we offer a variety of payment options to suit your needs:

  • Credit Cards: Visa, MasterCard, Discover, American Express

  • Cash

  • Personal Checks

  • Care Credit

  • PIN Debit Card

Enhancing Our Services with New Technology:
 

In our ongoing effort to improve service and efficiency, we have updated our payment system. Please note that a 3% administration fee will now apply to all credit card transactions. This fee supports the maintenance of our upgraded credit processing capabilities, ensuring secure and swift transactions.

Our payment policy and procedures are designed with your convenience in mind, aiming to make your experience with us as pleasant as possible. If you have any questions about our payment options or need further assistance, our staff is here to help. Thank you for trusting Gregory Vet Clinic with your pet's health needs.

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Drop-Off Appointments: Flexible Veterinary Care for Busy Schedules

Understanding the demands of your daily schedule, Gregory Vet Clinic offers the convenience of drop-off appointments. This service allows you to bring your pet to our clinic at a set time in the morning, entrusting them to our expert care for a few hours. During their stay, our skilled veterinarians will conduct a thorough examination and attend to any necessary treatments, fitting these in alongside our scheduled appointments or during specific times allocated for drop-off patients.

Upon completion of the examination and any treatments, we will contact you to discuss our findings, the proposed treatment plan, discharge instructions, and to arrange a pickup time that suits your schedule. Please note that drop-off appointments may include an additional hospitalization/day stay fee, reflecting the extended care and supervision provided to your pet.

Drop-off appointments at Gregory Vet Clinic are designed to offer you flexibility and peace of mind, knowing that your pet is receiving top-notch medical attention even when your day is at its busiest. We're here to ensure that your pet's health needs are met with the highest standards of care and convenience.

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Technician Appointments: Efficient Care for Routine Needs

Gregory Vet Clinic is committed to providing comprehensive and convenient care for your pets, which includes offering technician appointments for various minor services and booster vaccines. These appointments are designed to be quick and efficient, catering to your pet's routine health maintenance needs without the need for a full veterinary examination each time.

Eligibility for Technician Appointments:

  • Established Patients: To qualify for a technician appointment, your pet needs to be an established member of our practice. This means they must have undergone a veterinary examination at our clinic within the past year.

  • Vaccination Requirements: Your pet must also be current on their rabies vaccine to ensure the safety of both our staff and the other animals in the clinic.

Services Offered During Technician Appointments:

Our skilled veterinary technicians can perform a range of services during these appointments, including:

  • Anal gland expressions

  • Nail trims

  • Adequan injections (for joint health)

  • Cytopoint injections (for allergies)

  • ProHeart injections (for heartworm prevention)

  • Bordetella, DA2PP, Lepto, and Flu vaccines

  • Replacement of a Libre device (for glucose monitoring)

  • Specific bloodwork as previously recommended by a doctor

  • Heartworm tests

Please note that Rabies vaccines require a veterinarian and cannot be administered during technician appointments.

Scheduling Your Appointment:

To ensure we can provide the necessary care efficiently, technician appointments must be scheduled in advance. This helps us guarantee that we have the appropriate staff and resources available to meet your pet's needs promptly.

Technician appointments at Gregory Vet Clinic offer a practical and time-saving option for busy pet owners seeking to maintain their pet's health with minimal disruption to their schedules. If you have questions about these services or want to schedule an appointment, please contact us. We're here to support your pet's health in the most convenient ways possible.

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Supporting New Beginnings: Free Adoption Exams at Gregory Veterinary Clinic

Embracing the philosophy of 'Adopt, don’t shop,' Gregory Veterinary Clinic champions the choice to welcome a new pet into your life through adoption. To express our support and gratitude for choosing the path of adoption, we're delighted to offer a complimentary courtesy examination for your newly adopted furry family member. This free exam is our way of saying thank you for giving a deserving animal a loving home.

During this visit, our experienced team will conduct a thorough physical examination of your new pet, address any questions you may have, and provide personalized recommendations to ensure a healthy start to your journey together. To avail of this special offer, please bring supporting paperwork that verifies your recent adoption from a shelter, humane society, or rescue organization within the past 30 days.

At Gregory Veterinary Clinic, we believe in the power of rescue and adoption to change lives—both for the pets in need of a loving home and for the families who welcome them. Let's celebrate your decision to adopt with a free examination, setting the stage for a long, happy, and healthy life together.

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Streamlining Your Medication Refills: Our Efficient Process

"Streamlining Your Pet's Medication Refills

At Gregory Veterinary Clinic, we prioritize the health and well-being of your pets by ensuring a smooth and efficient medication refill process. To accommodate your needs and manage refills effectively, we kindly ask for a 24-hour notice for all medication refills or written prescription requests. Here's how you can request a refill:

1. Via Our Dedicated Phone Line: For a traditional approach, please call our dedicated medication refill line. Upon calling, we ask that you leave a voicemail with the following details: your pet’s name, your last name, the medication name, the dose you're currently administering, and the dosing instructions. Our goal is to prepare your refill by the end of the same business day for calls received before noon, and by the next morning for calls received after noon.

2. Through the Automated Assistant on Our Website: For added convenience, we also offer the option to request medication refills through the automated assistant featured on our website. This digital helper is located in the lower right-hand corner of the screen, designed to facilitate a quick and easy refill request process.

Special Requests and Pre-Payment: Please note that for medications requiring special orders, or for clients who wish to have their pills pre-cut before pickup, we require pre-payment for the medications. 

By offering multiple ways to request medication refills, including the innovative option via our website’s automated assistant, we aim to streamline this process, ensuring your pet's medication regimen continues without interruption. Your pet's health is our utmost concern, and we are dedicated to providing the support you need to maintain their well-being."

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